How to fix Skype crash;

Posted on Updated on

This afternoon, my skype on mac suddenly crashed when one of my friend make call; And after that several attempts failed to relaunched it;

Might be mac users were blocked by microsoft who bought the skype recently;

Well I din’t find the reason for this problem yet one of my friend shared the solution to get ride of this issue;

To fix Skype, delete shared.xml file from Skype data folder.

  • Win XP: C:\Documents and Settings\%username%\Application Data\Skype
  • For Mac OS: rm ~/Library/Application\ Support/Skype/shared.xml (just copy past this line in terminal and hit enter)
  • Win 7: C:\Users\%username%\AppData\Roaming\Skype
  • For Linux /home/YourLinuxUserName/.Skype

Restart Skype.

Noman, my friend;  Thanks bro for helping us for this solution;

Remember: The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it.

Stay Happy;

free counters

Advertisements

70 thoughts on “How to fix Skype crash;

    Xerawal said:
    May 26, 2011 at 18:52

    It works!!!!! Thanks a lot!!!

      Ans responded:
      May 26, 2011 at 19:19

      thats great; thumbs up;

    David said:
    May 26, 2011 at 19:03

    First time I’ve tried to fixed anything on the computer. Your fix is easy and it works! My SKYPE is back online. Thank you

      Ans responded:
      May 26, 2011 at 19:20

      Perfect; I’m glad your first experience was good; 🙂

        David said:
        May 26, 2011 at 19:31

        Hi,
        I have a question.
        If the fix is so easy, (which it is) why do you think SKYPE hasn’t sent out a fix?

    Sylwia said:
    May 26, 2011 at 19:31

    Does anyone know how to fix on ubuntu?

    Alex said:
    May 26, 2011 at 20:13

    Thanks a lot. It works. I could not figure out what was wrong.

    Marcel Schwartz said:
    May 26, 2011 at 22:51

    It works!!!!! Thanks a lot!!!

    I wish it was so easy said:
    May 26, 2011 at 23:01

    doesn’t work for me

    Ryan J said:
    May 27, 2011 at 00:41

    Worked for me. Thank you so much! ❤

    Himanshu said:
    May 27, 2011 at 00:49

    Finally..!! salute to u man… it’s working fine now…

    max said:
    May 27, 2011 at 00:52

    Thanks that saved my day!!!

    Gene said:
    May 27, 2011 at 01:12

    Thank You! Thank You! Thank You!

    regin out said:
    May 27, 2011 at 01:53

    thanks a bunch but for me the following solution worked as I was getting serious Skype Crashing issues. Here is one fix that people can try:http://backspacetab.com/2011/05/27/skype-crash-2011/

      Ans responded:
      May 27, 2011 at 01:57

      thanks for your kind comments; its good you get ride of this problem; Your mentioned linked tells us the solution only for windows users; But its good people got the solution and sharing;

    Daniel Andler said:
    May 27, 2011 at 02:21

    Unbelievable ! Thanks a lot.

    ele said:
    May 27, 2011 at 05:05

    Thanks ever so much! very helpful.. 😀

    Kusala said:
    May 27, 2011 at 07:39

    Thanks a lot…

    Rizky said:
    May 27, 2011 at 08:17

    I dont have shared.xml :((((

    Milan said:
    May 27, 2011 at 12:11

    I guess I’m truly inept since I’m clueless as to where the skype data folder is accessed…any pointers to the obvious for me? Thanks

    sali said:
    May 27, 2011 at 14:41

    can someone give me a step by step to the skype fix on my mac…i am a new mac user and i basically don’t know what i am doing…thanks….

      Ans responded:
      May 27, 2011 at 15:42

      1. open your Finder;
      2. move to your master disk;
      3. here you will find Application Directory;
      4. Open application directory and find Utilities directory inside;
      4. Inside Utilities you will have Terminal application; Open it by double click;
      5. copy paste following line;
      rm ~/Library/Application\ Support/Skype/shared.xml
      6. Restart skype;
      7. Thumbs Up with smile;

    lisa gutierrez said:
    May 27, 2011 at 15:10

    It says such filedoes not exist so i moved the skype to trash and downloaded it again and does the same thing!

    Tomaka said:
    May 27, 2011 at 15:17

    :):)
    It did work well, Thanks a lot 🙂

    Abhi said:
    May 27, 2011 at 15:50

    Dude… thanks a lot…. my skype is fixed 😀 !!!

    David Hunter said:
    May 27, 2011 at 17:17

    I can’t seem to fix it. I go into my applications folder, find the utilities folder, find terminal and I copied and pasted the the following in the terminal folder. I then closed out and tried restarting Skype. It didn’t work. I rechecked the terminal folder and what I pasted inside is no longer there.

    [IMG]http://i56.tinypic.com/21l3ojk.jpg[/IMG]

      Ans responded:
      May 27, 2011 at 19:53

      hmmm; can you send me the screenshot in large dimension? Because i can’t get what actually happening when you tried to run the command;

    Marc said:
    May 27, 2011 at 18:00

    Thanks Ans! Worked perfect.

      Ans responded:
      May 27, 2011 at 19:55

      thats perfect; 🙂

    derick said:
    May 27, 2011 at 18:15

    Thanks a lot dude. It really worked.. 🙂 Fixing it as simple as ABC!

    Raman said:
    May 27, 2011 at 19:08

    On linux Skype is not working can someone give step by step how to to solve the issue?

    Milan said:
    May 27, 2011 at 21:30

    Ans…you’re a genius! It worked perfectly…..thank you!

      Ans responded:
      May 27, 2011 at 21:32

      thumbs up;

    Maggi said:
    May 31, 2011 at 12:09

    Wow……this is great. Skype workin. Thanks!!

    Nortalis said:
    June 2, 2011 at 12:33

    Hi there can any one help im getting an error when trying to make a call from skype
    it just bobms out. does not even give an error code. mice test works in skype and sound test too but when i make a call it bombs. please help

    Joe said:
    July 14, 2011 at 09:09

    Well, i delete the file and try to start skype on my win 7, and it has the same issue. Appcrash. I have tried to delete the file many times and it just keeps coming back wne i try to login to skype. HELP PLEASE!

    PP said:
    September 5, 2011 at 13:59

    I got the same problem using windows 7 and my skype version is 5.5. the problem is that i cannot delete the file shared.xml because i just don´t have the filepatch: C:\Users\%username%\AppData\Roaming\Skype i put to search the file shared.xml and doesn´t exist at all.
    my skype works well, the problem is only when i start one call…after couple of minutes the skypes crashed and close the program.
    does somebody could help please

    Jayaprasad said:
    November 21, 2011 at 05:56

    I had to un-install skype, delete the C:\Users\\AppData\Roaming\Skype folder manually and re-install the skype to rectify the crash issue that i faced in my windows-7

    Pooja Kedia said:
    November 29, 2011 at 23:16

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Skype.exe
    Application Version: 5.5.59.124
    Application Timestamp: 4e96c098
    Fault Module Name: Skype.exe
    Fault Module Version: 5.5.59.124
    Fault Module Timestamp: 4e96c098
    Exception Code: c0000005
    Exception Offset: 001dae87
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 16393
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    skype is not working for me since many days…can someone plz give a solution..i have tried deleting the shared xml file.

      Ans responded:
      November 29, 2011 at 23:22

      Can you please send us your OS information?

    GT said:
    December 12, 2011 at 14:39

    It didn’t work for me. 😦 I tried to delete the shared.xml but when I sign in again, it still says “skype has stopped working”, then when I go to the run again to delete, it still appears!! help pls!!!!!!!!!!!!

      Ans responded:
      December 12, 2011 at 14:45

      Can you kindly let us know your OS and skype version? Might be we can dig some alternate for you;

        GT said:
        December 12, 2011 at 15:03

        Thanks Ans! I use Windows 7 and windows 5.5. I’m now using a different pc because Skype is very important with my jobs.

        Ans responded:
        December 12, 2011 at 15:25

        I’m sorry you faced this issue and my solution din’t work for you; Let me see if some other solution is available;

        Andrew Freiermuth said:
        December 19, 2011 at 07:18

        I use windows 7 and am using skype 5.5 and I am having the same problem as up above

    Soejono said:
    December 16, 2011 at 06:55

    Can you help me :

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Skype.exe
    Application Version: 5.5.32.119
    Application Timestamp: 4e8045f5
    Fault Module Name: mshtml.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4eb31d5a
    Exception Code: c0000005
    Exception Offset: 00a5fc31
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 5bd9
    Additional Information 2: 5bd9336461c26fca7b2abf34af515721
    Additional Information 3: 4ead
    Additional Information 4: 4eade01caf8bb16e94c0b9a8386ba4c3

    Thanks.

    Jacob said:
    December 18, 2011 at 06:05

    Thanks a lot man, I couldn’t get it to stop crashing when I deleted just the one file so I deleted the whole folder and it worked.

    Junior said:
    December 18, 2011 at 09:17

    Window 7 / Skype 5.5 user. I was facing same issue of deleting the C:\Users\\AppData\Roaming\Skype folder and after doing so, the folder would re-appear causing same problem of shutting down. Not sure how I did it, or how I found it, but I found a tab under my name and or names of skpe friends in the skype folders that signified only ‘remote,’ I then deleted those folder. There were other names that also had ‘remote’ tabs that i deleted. Unfortunately, after deleting these folder, It losted some history and/or saved information, but my skype account was still valid. In other words, I did not have to re-register.

    Fortunately, I am Skyping again. I am so sorry I can’t explain how I did this.

    Also, FYI, I have an Hp Pavilion g series with the Skpe app already installed, I think this maybe the problem (already installed skype) some window 7 users such as ‘Joe, PP and GT are having… because my folder did not actually identify ‘roaming’ as Ans link described. I had to actually search for it (roaming) under names somehow/somewhere associated with skype. I hope this helps. I will go back and try and identify the steps I followed and post. Thanks so much Ans…you the MAN!!!!

    Junior said:
    December 18, 2011 at 09:20

    Correction: the folder signified “roaming” and not “remote”. Sorry.

    Josiah said:
    December 18, 2011 at 23:36

    Worked like a charm!!! 🙂 thanks so much. Now i can go back to skyping my wonderful girlfriend! 😀

    Paul M. Bilodeau said:
    December 19, 2011 at 10:05

    Hi Ans – Skype just started crashing when I make a call. I’m using a Windows 7 Laptop. Skype is 5.5.59.124 It worked ok until I did this latest upgrade. Do you know where I get an older version to reinstall?
    Paul Bilodeau

      Ans responded:
      December 22, 2011 at 16:39

      Its really an issue; The fix I suggested was working fine some time back but now people are reporting that It won’t work; Means the reason of crash this time is different form earlier one;

    invinciblefire@rocketmail.com said:
    December 22, 2011 at 18:24

    yar i have 1 problem
    me have counter strike 1.6 and the hlds.exe is saying appcrash what can i do plzzz help!

    Lazaro Urbina said:
    December 27, 2011 at 08:43

    dosent work for me..i delete the file and it keep appearing on the folder…i delete it and 15 to 20 secs later it there again…i have been deleting the file like 20 time now and keeps like coming back…what can i doÉ

    irfan said:
    January 9, 2012 at 03:57

    its didnt work for me,, im keep deleting and restart skype, its re appearing in few second,, i fade up with this …

    whatliberalsactuallybelieve said:
    May 21, 2012 at 17:19

    I had to actually nuke the entire folder under ~/Library/Appblahblah/Skype as it was still crashing on bootup for me. Specifically I moved the chat history plist file to a safe spot, nuked it all, ,then moved the chat history back. Based on the stack dump it seems i had somehow corrupted some data associated with window positions and it looks like skype wasnt sanity testing the data. (Im still using an older version of skype as I honestly cant stand the new big-window skype UI)

    mann said:
    March 14, 2013 at 16:18

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Skype.exe
    Application Version: 5.7.0.123
    Application Timestamp: 4eba90b3
    Fault Module Name: Vcam2.ax
    Fault Module Version: 1.0.0.64
    Fault Module Timestamp: 4bc82d52
    Exception Code: c0000005
    Exception Offset: 0001f538
    OS Version: 6.1.7600.2.0.0.768.11
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    (I have tried several times, deleting the “shared.xml” file but its stills appear in the skype folder….and still unable to use skype on ma laptop..plz help me Ans!! …..I am using “window 7 starter” & skype version “skype 5.7 beta”……..plz waiting for ur immediate solution for the same !!!!!!)

      Ans responded:
      March 15, 2013 at 13:09

      Hi ..
      Thanks for writing to me; Well I suppose this issue has been resolved by subsequent updates and versions of Skype from Microsoft; As No one is reporting this issue for some time and it was believed that Microsoft has solved it; Playing with xml was a heck to “fix” it at our end; You can do registry clean of your system for any entry for Skype and then try to install new/updated version from official site; I pray and hope that you will be in good mood then; (:

      Let me know about your findings;

    MauricioGO said:
    April 3, 2013 at 03:46

    Thanks but in my windows 7, this solutions not work i see the same problema

    Firma con problemas:
    Nombre del evento de problema: APPCRASH
    Nombre de la aplicación: Skype.exe
    Versión de la aplicación: 6.3.59.105
    Marca de tiempo de la aplicación: 512faf57
    Nombre del módulo con errores: nvdxgiwrap.dll
    Versión del módulo con errores: 8.17.12.8577
    Marca de tiempo del módulo con errores: 4eb2dcb8
    Código de excepción: c0000005
    Desplazamiento de excepción: 00002a5a
    Versión del sistema operativo: 6.1.7601.2.1.0.256.48
    Id. de configuración regional: 4106
    Información adicional 1: 3e5c
    Información adicional 2: 3e5cac79137d5f2f39a483527249aea8
    Información adicional 3: cc40
    Información adicional 4: cc4006eee1985c5a373057fd09680b52

    Lea nuestra declaración de privacidad en línea:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a

    Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
    C:\Windows\system32\es-ES\erofflps.txt

    MauricioGO said:
    April 3, 2013 at 04:01

    please help me, my problem persists, i clean my system windows 7 for all about the skype and re-install from the skype.com the new version for this Versión de la aplicación: 6.3.59.105. Thanks for you help

    Mauricio

    Manish said:
    May 21, 2013 at 13:37

    hi aasim,
    i am using window 7 starter.. I deleted the shared.xml file many..many time i tried the same but still the same error exists……..plz help me out !!

    Problem Event Name: APPCRASH
    Application Name: Skype.exe
    Application Version: 5.7.0.123
    Application Timestamp: 4eba90b3
    Fault Module Name: Vcam2.ax
    Fault Module Version: 1.0.0.64
    Fault Module Timestamp: 4bc82d52
    Exception Code: c0000005
    Exception Offset: 0001f538
    OS Version: 6.1.7600.2.0.0.768.11
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt

    PainkilleR said:
    May 22, 2013 at 06:30

    For some reason, Terminal says that I don’t have a file called “shared.xml”, what could be the problem? :/

    Stingbane said:
    June 12, 2013 at 18:38

    I copy the line at the top for Mac OSX and paste it into terminal and it says that it could not reach the file because it did not have permission, I then opened up skype to see if anything happened and it crashed on startup again. Any help ans?

    adult chat site said:
    September 8, 2013 at 02:09

    Hello mates, how is all, and what you want to say regarding this paragraph, in my view itts ttruly remarkable in
    support of me.

    Tribal_Gamer said:
    July 10, 2014 at 17:35

    Mine did not fix itslf when i deleted the file and restarted skype :/

    Vaasey said:
    July 11, 2014 at 02:57

    Whenever i delete the XML Document file thing and I restart Skype, Skype turns off and the error comes up again. Then I go back onto the Skype file and the XML Document file is always back.

    kirari said:
    September 18, 2014 at 03:46

    I LOVE YOU SO MUCH YOU DON’T EVEN KNOW

    maya said:
    October 6, 2014 at 04:08

    I have Mac OS X 10.9.5 and Skype 6.19 and it crashes upon launch. Tried deleting shared.xml, but it reapears as some other users reported. Tried trashing all Skype files, even chat history and the software and re-installing and it still doesn’t work… Any other ideas? Thanks!

    Marcel Garbi said:
    February 27, 2015 at 01:21

    Win 7 here, the error is NOT completely exposed (it finishes with “…”):

    cannot find …:users/#marcel/appdata/local/skype/apps/chatad…
    Your solution doesn’t work, any suggestion?
    Thanks

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s